The Community Leadership Awards 2022 recognize Zapier, Progress, Analog Devices, Inc., Microsoft, and Bain and Company, and other global organizations as leaders of innovation in community management. BOSTON, MA – October 31, 2022 The winners of the seventh annual Community Leadership Awards … [Read more...]
All About Building Member Personas
Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as knowing your community population, or what brought them to you in the first place. This short guide walks you through the foundation of building member personas for … [Read more...]
Why Extensibility Matters for an Online Community Platform
As you know, your organization isn’t sitting still. And neither are your community members orcustomers. Business goals change and evolve, as do your challenges, and success means adapting,evolving, and growing as time goes on. This guest post is sponsored content provided by Verint. Learn … [Read more...]
Dianne Kibbey on Community Migrations
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics. Dianne shares … [Read more...]
3 Elements of Community Personas
Thinking about the personas in your online community is critical - if you don't know who you are creating content and planning programs for then you're unlikely to create meaningful engagement. A community persona is a group of users that displays a set of similar characteristics. Defining … [Read more...]
Jillian Bejtlich on Support Communities
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier. In this … [Read more...]
5 Ways to Put Your Community Members First
Online customer communities solve many tangible business problems. They can increase case deflection, lower support costs, enable distance collaboration, and connect global audiences. Customer communities also empower their members by making them feel seen and heard. Empowerment might not be on … [Read more...]
Creating a Positive Feedback Loop Process in 4 Steps
As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue (ranging from things as simple as missing an update to as complex as a feature no longer working) rolls in from your members, and you can barely keep up before the … [Read more...]
Community Teams are Growing
The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]
3 Tips for Building Safe and Inclusive Community Spaces
Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way around the foundations of community management. Still, some things surprise her. "You may think people would want to create a welcoming environment for all but … [Read more...]
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