The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Catherine Hackney on Community Tools

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting. On this … [Read more...]

The power of an award-winning dashboard

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Each year, we celebrate excellence in community through our Community Leadership Awards. These awards are The Community Roundtable's way of recognizing the dedicated individuals and organizations who are doing innovative, mission-critical work in our industry. Nichol Goldstein, Senior Community … [Read more...]

Don’t Let Your Community Get Stale

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The Tools competency of the Community Maturity Model™ considers the technical architecture of an organization, and how social technologies and community tools fit into it. Tools can be anything that provides efficiencies or leverage and require investment (both for the tool itself and for the … [Read more...]

TIL: ChatGPT Doesn’t Want Your Community Jobs

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You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and artificial intelligence in general) and how it’s coming for the roles of those in the creative industry. And while the thought leadership in the area seems to swing … [Read more...]

4 Ways Engagement Benefits Communities

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The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]

Melissa Westervelt on Policies and Governance

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates. On this … [Read more...]

Interested in Growing Your Community? Become an Enabler!

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Community managers are often connectors by default - it takes a certain type of person to excel at the role. People with high EQ tend to thrive. Our research has shown that community leaders with a network of communities are more likely to provide enabling resources to their organization than … [Read more...]

Your Community’s Impact: How To Measure It

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By: Morgan Wood, Head of Community at Hivebrite. Note: This guest post is sponsored content from Hivebrite. Learn more here.  Building trust and growing your community requires communicating your impact, but measuring impact isn't always straightforward. Your choice of success metrics … [Read more...]