I was discussing the troubles at the Susan G. Komen Foundation recently with a few peers. We wondered if their recent challenges were a direct result of the way they treated their community vs. other operational issues. A quick recap: In January 2013 they pulled funding for Breast Cancer … [Read more...]
Announcing The 2013 State of Community Management Research
For the last few years, TheCR has been publishing an annual State of Community Management report, compiling and organizing the best of what we learn from our work with over 90 companies. This year we felt the time was right to extend that research into quantitative data that community teams could … [Read more...]
Habits of Highly Effective Community Managers
We are honored and excited to be filling in tomorrow as the host for #CommBuild Twitter chat (1p Eastern, 1oam Pacific. The topic is taken from a presentation Jim Storer, Joshua Paul and Maggie McGary gave last fall at the ASAE conference entitled "8 Habits of Highly Successful Online Community … [Read more...]
The Journey of Managing Online Communities
We are very fortunate at The Community Roundtable to meet and help many companies with their online community efforts. The companies we help are as varied as are the reasons and times in their community maturity cycle that they seek us out. Some haven't even started formal communities yet, but … [Read more...]
Investing In Community: 2013 State of Community Management
Thanks to TheCR Network member and State of Community Management Advisory Board member Maria Ogneva for today's post. Every year The Community Roundtable releases the State of Community Report, which aims to educate businesses about the business of community management, as well as to give … [Read more...]
Community Managers on Why Training Makes a Difference
It's wonderful to see the growth and evolution in the community management space. So many companies are seeing the value of community and the value in services that support community managers. We are humbled by it and as we pass our four year mark supporting community managers we are very excited … [Read more...]
The Power of Change and Why TheCR Network Matters
I was obviously an early believe in the power of online communities and networks to generate value for organizations and over the years I have been gratified to see many of my beliefs born out through experience and data. One of the reasons that I always believed communities were so powerful was … [Read more...]
The Dark Side Of Community Management
Maria Ogneva started an important conversation with TheCR Network members about managing and avoiding community manager burnout. We thought it was worth extending and curating to a broader audience. Thanks to Maria for starting this critical conversation and for collaborating on this … [Read more...]
Check Out Our New Look
We are very excited to introduce our new and improved website! While putting on a little make up and freshening up content is always a good idea, we wanted to rethink everything. Our goal with the new web site is to help visitors: Understand where they are on their journey to adopt social … [Read more...]
Inside TheCR Network: Putting Faces to Best Practices
As we continue to advance the business of community we wanted to put faces and voices to some of the data we are collecting for our 2013 State of Community Management report. Data is great but nothing really beats a more personal take on that data. Add to that some real world tips that can be … [Read more...]
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