The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

2020 SOCM Report: Changing the Way the World Works

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It's a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we … [Read more...]

Communities Enable Thriving and Adaptive Ecosystems

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​Communities are often mistaken as approaches for a single use case – and they can be successful that way. ​ ​ “The community is a really critical tool in helping us to expand our audience and bring more traffic to our website, in a way that no amount of marketing can do.” Allison Dolan, … [Read more...]

Five Best Practices for Onboarding New Members

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How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]

The Business of Community

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Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet (online employee community), or stay connected to your members and audience in virtually, community can solve for nearly every … [Read more...]

How can I use our community to empower members?

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When individuals are inspired, engaged, and empowered they fuel a self-reinforcing positive feedback loop. ​ Success breeds success because people see engagement rewarded, which in turn increases how comfortable they are engaging in the community themselves. People live up or down to the … [Read more...]

Lauren Klein on Community Leadership

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]