The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Building Strategic Maturity and Securing Budgets

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Community programs are evolving rapidly (as always!), with organizations increasingly recognizing the importance of having an approved, operational, and measurable strategy (spoiler alert - an approved strategy is one of the criteria for our best-in-class community segment). This shift is evident in … [Read more...]

User Engagement in Support Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]

Hello, Bluesky

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Quick programming note. We've joined bluesky and would love to connect with you there. That other social company, previously known for that funny failwhale was a great community in the early days of The Community Roundtable. We love getting to interact with community people in real time, share … [Read more...]

What’s in a name? Best-in-Class Communities

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Over the years, we've highlight "Best-in-Class" communities in our State of Community Management Research. The Best-in-Class defines a segment of respondents to the State of Community Management 2024 survey that represent a mature, effective online community program. Our reporting directly … [Read more...]

Automation and AI in Online Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #102 features Jessica Langston the Senior Director, Community at Autodesk. Hosts Jim Storer and Shannon Abram chat … [Read more...]

Network Highlights: June and July in The Network

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Marketing Coordinator Claire O'Brien and The Network's Community Manager Mary Emma Gary discuss the highlights from The Network in June and what members can expect to see in July. Mentioned in the video: Five Reasons You Should Try Cohort-Based Job Searching, Connect 2024 What’s The … [Read more...]