The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

How to scale your community program: TheCR Library

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The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are … [Read more...]

Nurturing Super Users to Cultivate Success

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Many community managers don’t want to overburden their most active members with extra duties that could make them feel used or make them less active in the community. They don’t have the budget or authorization to provide needed training and resources for advocates (or superusers, power users, top … [Read more...]

CMGT 101: The Power of Smart Communication

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

The Hidden Work of Community Teams

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Community management work is evolving along with roles - and evolving rapidly. As all communications become networked, community engagement and management is a discipline that everyone needs to cultivate to be successful. I've long said that community management is the future of all management - … [Read more...]

Community Management Skills That Matter: Business

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Community Management Business Skills: Integrating community into the organization Not surprisingly, the value of community management business skills grows as community managers more effectively integrate their communities with their overall organization. Directors of Community are … [Read more...]

Shopping for an online community platform?

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The first time I evaluated an online community platform was in 2011 for a large, customer-facing application. At the time there were only a handful of best-in-class providers. The good news for the community platform shopper today is there are more good options to choose from. The bad news is you’ll … [Read more...]

What is an online community of practice?

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If you've heard the term "community of practice" and said, "Hmm..." you're not alone. There isn't just one kind of "community of practice" online today. The term can mean something very specific to different groups of people. I've outlined the two major buckets online communities of practice fall … [Read more...]