Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #88 of Community Conversations features Adam Ballhaussen, Senior Director of Customer Education and Advocacy at Docebo. Adam shares a … [Read more...]
Interested in Growing Your Community? Become an Enabler!
Community managers are often connectors by default - it takes a certain type of person to excel at the role. People with high EQ tend to thrive. Our research has shown that community leaders with a network of communities are more likely to provide enabling resources to their organization than … [Read more...]
Your Community’s Impact: How To Measure It
By: Morgan Wood, Head of Community at Hivebrite. Note: This guest post is sponsored content from Hivebrite. Learn more here. Building trust and growing your community requires communicating your impact, but measuring impact isn't always straightforward. Your choice of success metrics … [Read more...]
Celebrating #cmgr on Community Manager Appreciation Day 2023
Fact: every day should be community manager appreciation day. I get that not how it works, but truly - the community professionals we know are amazing 365 days a year and deserve all the kudos (along with the salary and perks to match!) But, since today (Monday, January 23, 2023) IS actually … [Read more...]
Using metrics to understand community growth and business impact
Note: This guest post is sponsored content from Common Room. Learn more here. As community leaders dive into 2023, we want to offer them ideas for showcasing the impact their work has on the business. Aligning on the right metrics with stakeholders is a great place to begin. If you’re … [Read more...]
Benchmarks and actions for building better communities
Note: This guest post is sponsored content from Common Room. Learn more here. In November, we published our first 360: Community-Led Growth Report from Common Room. The report offers insights and actionable next steps based on 141 communities at various stages of longevity, maturity, and growth … [Read more...]
3 Community Trends We Noticed in 2022
We won’t give you another version of Spotify wrapped, but this is the time of year where one can’t help but reflect on what occurred in yet another historic year. What we’d like to share with you today are three community trends that we most look forward to exploring more of next … [Read more...]
Help Community Programs Scale
The Policies & Governance competency of the Community Maturity Model™ details operational guidelines for successful online community programs. Policies refer to how a community interacts and can be divided into two areas: Terms of service - How a community is managed in legal … [Read more...]
Getting Started in Community with Jephtah Abu
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 13 of Lessons from the NEW Community Manager Handbook features Jephtah Abu, Community Manager, Cerulean … [Read more...]
5 Reasons Using Internal Talent is Good for Community
Community managers tend to reside at the intersection where creatives and strategics meet, and as a result, they can sometimes take on too much on their own. When that happens, burnout isn't far behind, but it doesn't need to be. Why? Most community managers have a huge untapped resource at their … [Read more...]
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