Imagine me sharing this news while standing on my desk, jumping up and down: TheCR Connect 2018 will take place on September 30 - October 2, 2018. Hooray! And even better news? You can lock in 2017 pricing (and use up any 2017 budget you might have leftover!) Here's what attendees said about … [Read more...]
Announcing Our Strategic Community Workshop: Community Strategy, ROI, and Business Case
Put 100 community program leaders in a room and ask them what their stakeholders most want from them – and “proof of community value” will be at the top of the list. It’s a rare organization that just “gets” that community is strategically important without numbers to back it up. Communities need … [Read more...]
How to Think About #thankitforward, or On Building Community
Building community -- no matter your end goal -- depends on gratitude and reciprocity. We're also participating in a round of #thankitforward inside TheCR Network, and I wanted to share how we a running a fun little exercise for our members with all of you. Maybe it will work in your community … [Read more...]
How do I thank just three people? Well, I don’t.
Every year I sit down to think about three people that have impacted my year for #thankitforward and every time it's impossible. I am so grateful to work on a team of fun, passionate, hard-working people. It truly makes my job a joy. And beyond that, I get to spend my days interacting with … [Read more...]
Kicking off #ThankitForward 2017
For the fifth year in a row (seriously!) our team is practicing our tradition of #ThankitForward - thanking the people in your life (personally and professionally) who have made a difference in your year by letting them know. And today it seems like this small act of gratitude and kindness will go … [Read more...]
Community is not a content funnel: don’t force-feed your members.
Wondering how much is the right amount of community content? You might be asking the wrong question. I was at a client meeting recently, where a lot of the conversation revolved around content, and one executive’s general conclusion was this: “More content is better, and more content with targeting … [Read more...]
Working Out Loud and Community Management
Note: This post was originally published here. Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done … [Read more...]
Best Advice for Online Community Moderation
Last week, we asked members of our linkedin group to share their best advice for online community moderation. The responses we got were so good I wanted to share them back here. Not a member of our linkedin group? Join us! Online community moderation Tip #1 - Be polite Be polite and make sure that … [Read more...]
Matt Schneider, City Dads Group
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to … [Read more...]
Dos and Don’ts for Happy and Healthy Community Moderation
We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]
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