By Ted McEnroe, The Community Roundtable Ever have a conversation with someone who was focused solely on their needs and wants? Of course you have. It doesn't make for great engagement. So why do we expect to engage members when we focus solely on our organizational needs? In a nutshell, … [Read more...]
Friday Roundup: Expert Advice, Ask Me Anything and a Peek in TheCR Network
By Shannon Abram, Relationship Manager at The Community Roundtable. This week we had a common theme - getting great advice from expert community practitioners. Fresh off a lively AMA with Minecraft Forum's community manager, we shared best practices for hosting your own AMA. We also took a moment … [Read more...]
Best Practices from TheCR Network: Hosting an Ask Me Anything (AMA)
By Shannon Abram, Relationship Manager at The Community Roundtable. Recently we've caught the AMA (Ask Me Anything) bug. Maybe you've seen our AMA webinars with community managers? Our members are realizing the value of the AMA format for real-time community engagement, and have been sharing best … [Read more...]
Looking for Expert Community Advice? A Thank You to TheCR Network Guest Speakers
By Georgina Cannie, Community Fellow at The Community Roundtable. One of the most exciting and valuable aspects of TheCR Network is the regular Roundtable calls we organize for members. These calls are most often lead by distinguished industry experts and experienced community practitioners. It … [Read more...]
TheCR Network Sneak Peek: April 2015 – Measurement, Benchmarking and Engagement
By Hillary Boucher, Community Manager at the Community Roundtable It's May! The flowers are blooming (finally!) and members are collaborating. Yes, TheCR Network has spring fever. A fellow community manager and member recently said to me: "I can't believe how much you have going on inside the … [Read more...]
5 reasons to recognize the superheroes in your online community
By Ted McEnroe, The Community Roundtable This month, our new and brilliant Community Management Fellow, Georgina Cannie, kicked off a wonderful and equally new feature of TheCR Network. Starting this month, we are recognizing members of the network as TheCR Network Superheroes, complete with … [Read more...]
Friday Roundup: Using Superheroes to Increase Community Engagement
By Shannon Abram, Relationship Manager at The Community Roundtable. If you had a chance to check out our recently released Community Manager Handbook you already know we are very into the idea of community superheroes right now. Batman and Superman have nothing on some of the amazing community … [Read more...]
If you run a community, don’t think like a website on metrics
By Ted McEnroe, The Community Roundtable As we continue to slice and dice the data from more than 200 communities for the State of Community Management 2015, we know that one of the most viewed pieces of the report will be the engagement profiles - the percentage of members who are lurking, … [Read more...]
Friday Roundup: Facebook, Twitter and Social Media Evolution
By Shannon Abram, Relationship Manager at The Community Roundtable. Sometimes it's easy to forget that connecting via online communities and social media is a new way of communication. LinkedIn was founded in 2003, Facebook in 2004 and Twitter in 2006. Of course there were early … [Read more...]
Facebook Pages and How Social Networks Lost Their Way
By Rachel Happe, Principal & Co-Founder, The Community Roundtable I have long thought that Facebook has been on a slippery path, because while it revolutionized the communications and engagement model from a linear transaction to a networked flow, Facebook's founders built a traditional, … [Read more...]
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