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The Economic Value of Communities

June 11, 2010 By Rachel Happe

Every time a customer submits a question or answers a question in a support forum they are creating value for an enterprise. Every time an influencer with no direct economic ties to an organization, mentions a product to someone they are creating value for the enterprise.  Every day, for large … [Read more...]

Alex Plant on B2B Social Media

June 10, 2010 By Jim Storer

community manager podcast

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]

Enteprise 2.0 Conference 2010: You Say Social Media, I Say Community – Does It Matter?

June 9, 2010 By Rachel Happe

Enterprise 2.0 is coming up next week and it is one of the events I look forward to every year for a wide variety of reasons - the programming, the people it attracts, and the innovative use of technologies they use as part of the conference all make it stand out.  Over the past few years that I've … [Read more...]

Summer Reading: The Best of TheCR

June 8, 2010 By Rachel Happe

We've written a lot about community management over the past year - and interviewed a lot of amazing community managers - and as often happens with blogs the content gets buried in favor of what's new and hot so we thought we would resurrect those posts that our readers have found most valuable and … [Read more...]

Lisa Beatty on Brand-Focused Communities

June 3, 2010 By Jim Storer

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]

Dave Olson on Pre-Social Media Communities

May 27, 2010 By Jim Storer

community manager podcast

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]

The State of Community Management Webinar

May 24, 2010 By Rachel Happe

Last week, we presented key findings from our State of Community Management report with Natanya Anderson from Powered.  We had an overflow of great questions and so much content it was hard to get everything in so I'm including the slides (the audio recording is here) and my responses to the … [Read more...]

Jodi Gersh on “Old School” Journalism and New Media Channels

May 20, 2010 By Jim Storer

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]

The Commitment Required of Community Members

May 17, 2010 By Rachel Happe

We talk a lot about what is required to build and sustain communities as organizations and, along with it how to ensure communities produce value.  One thing that I haven't heard as much about is the commitment we require from our community members. However, it is impossible to have a productive … [Read more...]

The Fish & The Sharks

May 14, 2010 By Rachel Happe

Last week was full of fascinating conversations at the Social Media & Community 2.0 Strategies conference and the MarketingProfs B2B Forum and I'm just starting to digest it all but one of the concepts that really hit home for me was Adam Zawel's analogy for community members.  He noted that in … [Read more...]

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